OUR MISSION

It’s our job to make you look good. This is an important philosophy we take seriously. As your trusted soft furnishing manufacturer, it is our duty to combine the highest level of manufacturing quality with excellent customer service, all delivered on time, every time.

OUR EXPERIENCE

For 40 years BQ Design has been manufacturing soft furnishings for interior designers and decorators, window furnishing and bedding retailers and commercial fitout specialists throughout Australia. We work with sole traders through to major corporations on small to large jobs.

Our high quality products are manufactured by talented and experienced craftspeople, and installed in homes, offices, hotels, aged care facilities, retail, hospitality and other commercial premises.

EXCEPTIONAL QUALITY & WORKMANSHIP

We are passionate about delivering a great result.

Our team of skilled and experienced machinists, cutters, assemblers and upholsters, use exclusive state of the art machinery and robust componentry to ensure our products are long lasting and always a stand out in any room.

All our products are manufactured in Australia and backed by a 3 year production warranty. We stringently check all our products prior to packaging and dispatch to you.

LIMITLESS DESIGN POSSIBILITIES

We offer a comprehensive range of custom made soft furnishing products including: curtains, blinds, pelmets, bedheads, wall panels, bedding and cushions.

For each product type we offer standard contemporary and traditional styles, which can be further enhanced with optional trims, contrast fabric, customised shapes and other detailing you desire.

Each product is individually crafted for you by our technicians, according to your exact design and style specification, We use either the fabric you supply to us or for a timely, easy and cost effective option we have a collection of Home Range window furnishing fabrics we source and stock.

We are continually reviewing our product range to ensure our styles meet current demands and our componentry is the best in the market.

SALES & SERVICE SUPPORT

We’re with you all the way. Our Customer Service team boasts extensive years of soft furnishing experience with several of our key staff working at BQ for more than 30 years. There are not many questions that come into our office that the team can’t solve. We take time to listen to your requirements, so from the start we understand your goals and can assist you design outstanding soft furnishings your customers will be proud to showcase in their home or office. We provide quotes within 24 hours and can assist with appropriate design, sizing, fabric type and metreage advice to suit your fabric and installation requirements.

Our sales representatives are on the road, traveling the country and are available to visit you at your office or onsite at your project to provide fabric, design and installation advice.

We have examples of our finished products on display at our Notting Hill, Victoria showroom. You are welcome to visit in office hours and bring your client. Tours of our workroom are also available to our customers, if pre-arranged with BQ.

REGULAR COMMUNICATORS

As a registered BQ customer, login to our website for the latest information regarding our products and services.

You can also access our Job Track service, providing you with the current status of all your processed orders, updated in real-time. View style, sizing, quantity details, expected completion date and freight details.

We will also email you every Monday with details of your current orders we have processed. Any outstanding queries and fabric receipt status will be mentioned.

When processing your order we will contact you immediately if we haven’t received your fabric and your order form or we have any queries.

FABRIC CHOICE

Choosing the perfect fabric is an important part of the design process. We accept an extensive range of fabric compositions, styles and widths from your chosen supplier. Before ordering your fabric we recommend you check with BQ if your fabric is suitable for the product style you have decided on.

We also stock a Home Range collection of fabrics suitable for curtains, blinds and pelmets. These high quality fabrics provide you with a timely and cost effective fabric option.

FABRIC CARE

We receive 1000’s of rolls of fabric at BQ every year. Every roll is carefully handled to avoid damage and fabric creasing. Before cutting we confirm the fabric is suitable for the product style you have requested and review the fabric to ensure it is void of flaws.

For curtain and blind fabrics expected to shrink or stretch when installed, we attempt to minimise fabric movement by processing suitable fabric through our specially designed fabric oven.

FREE FABRIC COLLECTION

For Melbourne, Sydney, Adelaide and Canberra metropolitan areas, we offer free fabric collection for rolls up to 160cm long.

To arrange a collection contact BQ. Please note: this is an uninsured road service.

 

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ON TIME DELIVERY, EVERY TIME

Once we’ve successfully processed your order form and inspected your fabric, we can provide you with a promised completion date, you can view online via Job Track or contact BQ to request.

Then you can organise your installer and other service providers.

REWARDS PROGRAM

We offer an incentive program to customers based on their BQ annual financial year spend including: discounts, extended cut-off dates for pre-Christmas guaranteed orders, ability to pre-book jobs, listing on our website, discounted sample books, and access to imagery.

Your BQ sales representative is available to further explain our program or contact our office for more information.

MEASURE & INSTALLATION

In Melbourne, we offer a professional check measure and installation service. All installations by our dedicated installer will comply with the national mandatory standard for window coverings as detailed at www.productsafety.gov.au.

For regional Victoria and interstate we can often recommend a preferred installer.

We can also provide installation instructions for all our products.

GUARANTEED AFTER CARE SERVICE

BQ stand by the products we manufacture by offering you and your customers a three year production warranty for repair or replacement should component failure or a manufacturing fault occur.

Our 3 year warranty applies from the date of purchase and is subject to verification of the following facts:

1. That the recommended care instructions have been followed.
2. The product has not been damaged, altered or modified in any way by the product purchaser.
3. The product has not been used by the purchaser in the manner inconsistent with its purchase.
4. The product has been correctly installed.

We will collect and return at no charge, any product we deem has a manufacturing fault.